Effective Date: 25.04.2026
Website: https://sillinelli.com/
Due to the made-to-order nature of our products, we maintain a limited returns policy.
4.1 Returns Eligibility
Returns or refunds are accepted within 30 days of receiving your order, only if the item has a manufacturing fault or defect.
To be eligible:
- You must provide clear photographic evidence of the issue
- The request must be submitted within 30 days of delivery
Examples of valid issues include:
- Printing errors
- Damaged or defective materials
- Incorrect item received
4.2 Non-Returnable Situations
We do not accept returns or refunds for:
- Incorrect size selection
- Change of mind
- Incorrect color or variant selection
Please review your order carefully before purchasing.
4.3 Claims Process
To submit a return or refund request, email: silli.nelli21@gmail.com with:
- Your order number
- Description of the issue
- Clear photos showing the defect
If your claim is approved, we will:
- Offer a replacement, or
- Issue a refund at our discretion
5. Shipping Responsibility
As items are shipped directly from our POD partner:
- Shipping timelines are estimates only
- We are not liable for delays once the order has been dispatched
6. Consumer Rights Notice
Nothing in this policy excludes or limits your rights under applicable consumer protection laws, including:
- EU consumer protections
- U.S. state laws (including California)
- Australian Consumer Law
If a product does not meet statutory guarantees, you may be entitled to a remedy.